Refund policy

No refunds on purchased credits

• Credits you buy are final. We do not refund purchased credits, in full or in part, and we do not exchange them for money.
• Credits are used the moment you request an AI assessment, review or mock test, and that work cannot be taken back. This is why we ask you to try the features before you buy.

Try everything first, for free

• Every new account receives 30 free credits, with no payment details needed, so you can try the AI features before you spend anything.
• You can earn more free credits by inviting friends. When a friend joins through your link, you each receive 20 credits.
• Reading and Listening practice, vocabulary and progress charts are free, so you can judge the quality of the practice itself without buying anything.

Buy credits only when you are sure they are right for you.

When credits are returned

• If a paid feature fails on our side, for example the AI could not produce your assessment, the credits for that request are returned to your balance automatically.
• If an expert review request is declined, its credits are returned to your balance.
• These are returns of credits to your account, not refunds of money.

Payment problems

• If you paid by bKash and the credits have not arrived after a few hours, or you sent the wrong TrxID, contact us with the TrxID and we will check it. A payment we can verify will always be credited.
• Credits do not expire.